All orders are subject to a Shipping fee which will include Postage, packaging and admin fees. Postage options can be chosen at checkout but will reflect ‘A Shipping fee’ NOT Royal Mail postal charges(and will be subject to price increases). Each order may only be posted to a single address. Orders posting to multiple addresses must be purchased separately.
Most Smithy&co products arrive within a week, or sooner, of your purchase via Royal Mail. In future Smithy&co will be using the Royal Mail collection service . Royal mail will use your email or mobile number supplied with your purchase to keep you informed of your orders arrival. Please state in the ‘notes’ section of the order form if you DO NOT wish Royal Mail notifications.
If a longer term is required, for example with the delivery of personalised or custom products, we will inform you well in advance.
If for any reason there is a problem with your order we will contact you as soon as possible. Please make sure your delivery and billing address are in full and correct to minimise any delays.
International Delivery
At present Smithy&co is unable to ship abroad but we are looking into alternative Shipping options.
Refunds/Replacements
In the unlikely event that you are unhappy with your order and wish to return it, please notify us by email within 7 days of receiving the order at sue@smithyandco.uk quoting your full name and original order number. Clearly explain why you would like to return/exchange your item(s). A member of the team will be in touch with you.
No Refunds will be available for any personalised items or bespoke orders.
Sale or discounted items are not available for refunds
No refunds will be made for used items or where washing instructions have not been adhered to.
Please note: Return postage costs are the responsibility of the customer. We suggest items are returned tracked and signed for as we cannot be held responsible for any items that are lost in the mail and do not reach us.
Find out more about our Terms and Conditions here