Terms & Conditions

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Our terms and conditions set out on this page apply to the use of this website (www.smithyandco.uk) and outline the legal responsibilities and obligations that shall exist between you and Smithy&co. The terms and conditions here are subject to change and it is the responsibility of the customer to check these regularly. By placing and order with Smithy&co you will be deemed to have read, understood and agreed to our terms and conditions. If you have any queries relating to our terms and conditions, please contact us prior to placing an order. That acceptance will be deemed complete, and will be deemed for all purposes to have been effectively communicated to you at the time Smithy&co sends the email to you (whether or not you receive that email).


All images, logos, photographs and text contained within the site are copyright © Smithy&co or their content software or technology providers – all rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Smithy&co or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication of the same without the prior written permission of Smithy&co is strictly prohibited.


All items sold as handmade are subject to minor differences from each other due to the nature of the production process. Whilst every attempt is made to keep products within one range identical, there is natural scope for small distinctions


All items that are personalised are non-refundable except in the instance where there is a fault with the product at which point, we will endeavour to repair the item and if this is not possible, we will provide a replacement.


On placing and order from the Smithy&co website, your contact for purchases is made with Smithy&co and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

An additional delivery charge will be added to the cost of all orders on top of the product price to cover the cost of postage and packaging.


All delivery times quoted may be subject to change. Goods will be dispatched to the address given at the time of ordering. If you order more than one time, your goods might be sent out in separate packages. We will contact you to let you know that this is the case.


www.smithyandco.uk accepts payments through Square, Apple or Google pay. I will also take card payments over the phone.

Gift vouchers, discount codes and sale prices are subject to change and deadline dates are at the sole discretion of Smithy&co.


You may return most items sold by www.smithyandco.uk within 14 days from receipt for a full refund, provided you fully abide by the Returns Policy. Please see Delivery and Returns for further information.


We do not accept liability (except as set out in the below information) for any error and/or omissions contained in our website and we reserve the right to change information, products, specifications, prices, descriptions and any details of listed goods, products, services and general information displayed on our website at any time without the need to give notice.

If an error is discovered on the price of a product purchased from www.smithyandco.uk, we will inform you of this as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In an instance where you have purchased an item at an incorrect price, we will email you to inform you the your oder has not been accepted and that it will be cancelled. If you have already paid for any products that fall under this clause, we shall refund the full amount within 30 days of the date from which you placed the order. Should you choose to then re-order the product, this will be classed as a separate transaction and will be subject to a new order.

In the unlikely event that you receive goods which were not ordered or that are faulty or different in quantity to the order, we shall replace or repair faulty goods or refund you the amount you paid for the goods in question provided that you notify us of the problem by email within 7 workings days of delivery of the goods and also under the proviso that all goods are returned to us – unless we inform you that a return is not necessary. This provision doe not affect your statutory rights.

At Smithy&co, we take every measure to provide accurate and clear images for each product for sale on our website. We cannot be held responsible for any variations that may occur due to monitor differences (contrast, colours, brightness etc.) or any differences between the image and the actual product.

All products sold by www.smithyandco.uk are provided solely for private domestic and consumer use and are strictly not for re-sale. We therefore do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising from the use of our website or for any products or services purchased from www.smithyandco.uk

We take every measure to prevent fraudulent internet behaviour and to ensure that any data collected from you is stored as securely and safely as possible. If your payment details are however used in a fraudulent manner as a direct result of being used to buy products from our website, we will not assume liability for any of your loss.

We do not accept responsibility for delays in the delivery of a product to you due to events outside of what will be deemed reasonable control, including but not limited to nature disasters and occurrences strikes, riots, public marches, bank holidays, governmental actions and any other similar or like event.

We do not guarantee that www.smithyandco.uk will meet your requirements and will function in an uninterrupted, timely or error-free way. We cannot accept responsibility should the site server fail to function as set out or ensure that the server is free of all viruses, bugs etc. We will not be held responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

Product Description

Products displayed on this website are available only whilst stocks last.  We have taken every care to ensure that the descriptions and specifications of our products are as accurate as possible. Every effort has been made to show the product colours as accurately as possible – we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All photographs, descriptive matter, specifications and advertising issued on the website and any description, photographs or illustrations contained in Smithy&co website are issued or published for the sole purpose of giving a approximate idea of the products described in the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contact with you in this regard.

Pricing & Payment

Prices shown on the site are in GBP. All prices and offers remain valid as advertised from time to time. These prices are subject to change before your order is accepted or the items are subject to markdowns at any time during the selling period. If you are a customer whose credit/debit card is not denominated in sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processed the transaction.

Acceptance of your Order

Orders placed with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that all goods and applicable charges have been paid in full.

Your Rights to Cancel

If you place and order and wish to cancel, you will need to contact us at sue@smithyandco.uk  and follow the normal returns procedure.  Your refund will not be immediate and will follow normal return guidelines.

We are not responsible for damage in transit if you use your own courier or if the item is insufficiently packed. Note we cannot collect from addresses outside the United Kingdom.

Instructions for requesting a return can be found on our Shipping & Returns page.


To the fullest extent permitted at law, Smithy&co is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, Smithy&co does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Smithy&co will not be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site.